By placing a booking for our service, you agree to the following terms and conditions:
Booking – means a reservation for chauffeur driven vehicle for the Hire fee, on the Hire date and time and for the Hire Period agreed between you and us.
Hire Date – means the date on which we agree to provide you with a chauffeur-driven vehicle
Hire Fee – means the amount you agree to pay us for providing you with a chauffeur-driven vehicle service.
Hire Period – means the period during which we provide you with a chauffeur-driven vehicle service
Vehicle – means the vehicle nominated by us for the purpose of providing the chauffeur-driven vehicle service.
We, Us – means [Manda Tours Bali]
You – means the person or entity requesting the booking and where the context requires, will include each of your guests
We agree to use our best endeavours to provide you and/or your guests a chauffeur-driven vehicle service in our vehicle for the duration of the agreed hire period from an agreed collection point to your nominated destination.
3. Booking requests and confirmation
3.1 You may request a booking in writing, by email, completing a form on our website, orally in person or by telephone.
3.2 We may confirm your booking in writing, by email, orally in person or by telephone.
The hire fee is payable as follows:
(a) a 10% deposit to complete your booking
(b) the balance of the hire fee payable in cash to the chauffeur immediately after the end of the chauffeur-driven vehicle service.
(c) Any additional charges payable including overtime hourly hire fee charges or other fees payable under this agreement will be payable in cash to the chauffeur immediately after the end of the chauffeur-driven vehicle service.
(d) Additional Charges include but not limited to:
(i) Extra pick up or drop off points not specified on the booking sheet.
(ii) You requiring the chauffeur to continue providing his service after the Hire Period limit on the Hire Date
5. Cancellations and refunds
5.1 We have a 24 hour cancellation policy. The deposit shall be refundable for cancellations made prior to 24 hours of the commencement of the hire period.
5.2 All cancellations must be made in writing via email, quoting the booking reference number.
5.3 In the case of cancellation less than 24 hours of the commencement of the hire period, the full deposit paid shall be forfeited. If you are not present at the agreed collection point for the commencement of the hire period the full deposit will also be forfeited.
6. Your agreement
6.1 You are eighteen (18) years of age or older.
6.2 You have ensured that each of your guests is familiar with and agree to abide by the terms of this agreement.
6.3 You are responsible for your conduct and the conduct of your guests during and immediately before and after the hire period.
6.4 You agree to pay us for the costs of repairing any deliberate or malicious damage to our vehicle during the hire period, our reasonable administrative charges incurred in attending to the repairs and any lost revenue when our vehicle is unable to be used to provide vehicle hire services to other customers. For the avoidance of doubt, this term shall apply to damage caused by you, your guests or any third party whose conduct is incited by you or your guests.
6.5 You agree to pay us $100 if you or any of your guest’s soil, stain or pollute our vehicle by vomiting, excessive spillage of food or beverages or in any other way.
6.6 You and your guests MUST wear seat belts at all times. You agree to indemnify us for any fines, costs or damages incurred should you or your guests fail to wear a properly fastened seat belt when travelling in the vehicle.
6.7 You and your guests must NOT
(a) consume food in the vehicle without our prior approval.
(b) consume red wine in the vehicle without our prior approval.
(c) smoke or consume any illegal or illicit substances in the vehicle.
7. Our rights
7.1 We reserve the right to select the route travelled during the hire period notwithstanding that the route may not be the shortest or quickest route.
7.2 Some locations may have limited access and we reserve the right to refuse to drive you to any location or by any route that may, in our opinion, put the vehicle, you or our guests at risk of damage or injury.
7.3 We reserve the right to refuse to commence or end the chauffeur-driven vehicle service if you or any of your guests breach this agreement or are behaving in such a way that we deem, in our sole discretion, unsatisfactory or places the safety of our passengers or our vehicle at risk of harm or damage. If we end the chauffeur-driven vehicle service we may refund the hire fee although we are not obliged to do so. We will not refund the hire fee if we have commenced the chauffeur-driven vehicle service.
8. Our liability
8.1 Our maximum liability arising out of or under this agreement is the amount of the hire fee.
8.2 Our liability for any breach of this agreement, under any applicable statute, in tort (including negligence) and for any direct or consequential loss is excluded to the fullest extent permitted by law. Manda Tours Bali is not responsible for losses not caused by its breach.
8.3 We will not be responsible for the loss of your personal property brought in to our vehicle either during the hire period or left in the vehicle after the hire period.
8.4 In the event of a traffic accident, mechanical breakdown, or circumstances beyond our control, including inclement weather or road closures, as a result of which we are unable to provide the chauffeur-driven vehicle service, we will use our best endeavours to transport you and your guests to your destination. The mode of travel will be at our sole discretion.8.5 Manda Tours Bali reserves the right to withdraw or amend the services it provides on the Website without notice to you. Manda Tours Bali will not be liable if, for any reason, the Website and/or the web based Application is unavailable at any time or for any period.
9. Termination and Variation
9.1 We may terminate this agreement at our discretion at any time not later than seven (7) days prior to the Hire Date and if we terminate the agreement we must refund the hire fee to you and we shall have no further liability under this agreement.
9.2 We may vary these terms and conditions at any time prior to confirmation of a booking and after confirmation of a booking by giving you at least seven (7) days notice of the variation in writing.